Salonn App – Terms of Service

Last updated: August 29, 2026

These Terms of Service (the "Terms") govern your access to and use of the Salonn mobile and software application(s), any companion interfaces, and related services that we provide (collectively, the "App" or "Services").

"Salonn," "Company," "we," "us," and "our" refer to Salonn, Inc., a Delaware corporation. "You" and "your" refer to you as an individual user of the App, or to the business/entity you represent if you use the App on its behalf.

By installing, accessing, or using the App, you agree to these Terms. If you do not agree, do not install or use the App.

IMPORTANT – ARBITRATION & CLASS WAIVER

Section 15 below contains a binding arbitration agreement and a class action waiver. Except for certain disputes described there, you agree that disputes between you and us will be resolved by individual arbitration, not in court, and not as part of any class or representative action. You also have a limited right to opt out of arbitration.

1. Eligibility & Accounts

1.1 Eligibility

To use the App, you must:

• Be at least 18 years old;
• Not be prohibited from using the Services under applicable law; and
• Not have had a Salonn account previously disabled or removed for violations of these Terms or our policies.

If you use the App on behalf of a business or other entity, you represent that you are authorized to bind that entity to these Terms, and "you" includes both you and that entity.

1.2 Account Registration

To access certain features, you must create an account. You agree to:

• Provide accurate and current information;
• Keep that information updated; and
• Not create an account using a false identity or on behalf of someone else without authorization.

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately at contact@getsalonn.com if you suspect unauthorized access or any security breach. We are not liable for losses caused by your failure to safeguard your account.

We may suspend or terminate your account at our discretion if we believe you violated these Terms, our policies, or applicable law, or if your use creates risk or harm for Salonn, other users, or third parties.

1.3 Phone Verification & Text Messages

If you provide a phone number, you agree that we (or a third-party provider acting on our behalf) may send you transactional, account-related text messages (SMS), including one-time verification codes used to verify your identity, secure your account, and enable sign-in or two-factor authentication. These messages are security- and account-related only; we do not send marketing text messages. Message and data rates may apply depending on your carrier and plan, and message frequency depends on your activity. How we handle your phone number is described in our Privacy Policy. You can stop receiving verification texts by removing your phone number from your account or closing your account, though this may disable phone-based verification and related security features.

2. Description of the Salonn App & Personalization

2.1 What Salonn Does

Salonn is a platform for topic-based "salons" and communities where users can:

• Create or join salons and rooms;
• Subscribe to topics and post to particular topics;
• Share text, audio, video, images, and other content;
• Participate in live, real-time VR meetups using avatars and voice chat ("live salons"), as well as asynchronous conversations; and
• Discover people, topics, and salons aligned with their interests.

We may update, experiment with, or change features over time, including:

• Recommendation systems and feeds;
• Search and discovery tools;
• Moderation and safety tools; and
• Monetization features.

2.2 Personalization & Recommendations

To help you discover content and salons, we may use signals such as:

• Your activity in the App (what you view, join, like, follow, or report);
• Information you provide; and
• Technical information about your device and interactions.

We use these signals to personalize what you see, suggest content or salons, and improve the App. Additional details about how we use data are provided in our Privacy Policy, which is incorporated by reference.

3. Privacy

Your use of the App is subject to our Privacy Policy, which describes how we collect, use, and share information about you. You must review and agree to the Privacy Policy to use the App.

If there is a conflict between these Terms and the Privacy Policy with respect to data use, the Privacy Policy controls.

4. License to Use the App

Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to:

• Install and use a copy of the App on devices you own or control; and
• Access and use the Services for your personal, non-commercial use (unless we agree otherwise in writing).

You agree not to:

• Copy, modify, or create derivative works of the App;
• Reverse engineer, decompile, or attempt to extract source code except where allowed by law;
• Rent, lease, sell, or sublicense the App or any portion of the Services;
• Access the App to build a competing product or service; or
• Remove or alter any proprietary notices.

We reserve all rights in the App not expressly granted to you.

5. User Content & License to Salonn

5.1 User Content Defined

"User Content" means any content or information you upload, stream (including in live salons or other real-time sessions), create, post, transmit, display, or otherwise make available through the App, including:

• Text, images, audio, video, avatars, and profile information;
• Recordings of your voice or likeness;
• Your avatar appearance, movements, gestures, and interactions in VR salons;
• Spatial/positional and room/environment data that you create or customize in the App; and
• Any other content you generate or share in salons or rooms.

You are solely responsible for your User Content and for ensuring you have all rights needed to share it.

5.2 Your Responsibilities & Warranties

By submitting User Content, you represent and warrant that:

• You own the User Content or have obtained all necessary licenses, permissions, or consents (including for music, video, photos, and any identifiable individuals);
• Your User Content does not infringe or violate any third-party rights, including copyright, trademark, privacy, publicity, or other rights;
• Your User Content complies with these Terms, our Community Guidelines, and applicable law; and
• You have obtained any necessary parental/guardian consent where minors appear in your content.

If your User Content includes music or sound recordings:

• You are responsible for securing any necessary rights from copyright owners, publishers, record labels, and any performing rights organizations;
• Salonn does not obtain or manage those rights for you; and
• We are not responsible for paying royalties or fees to any third parties arising from your User Content.

5.3 License You Grant to Salonn

You retain ownership of your User Content. However, to operate and improve the App, you grant Salonn a broad license:

You grant Salonn and its affiliates a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to:

• Host, store, reproduce, adapt, modify, create derivative works from, distribute, transmit, display, perform, and otherwise use your User Content in connection with the App;
• Use your User Content to operate, improve, promote, and analyze the Services; and
• Allow other users to access, use, and interact with your User Content as enabled by the App's features and your settings.

This license includes the right for us to host, transmit, and, where applicable, temporarily buffer or record audio, avatar/positional information, and related real-time interaction data from live salons or other real-time VR sessions, in order to provide, secure, and improve the Services, consistent with your settings and applicable law.

This license continues for as long as your User Content is available in the App or in our systems, subject to deletion/retention rules below.

You also grant us the right to use your name, username, likeness, profile photo, and other identifying information in connection with your User Content and with the App (for example, showing that you created, host, or reacted to a salon).

To the maximum extent permitted by law, you waive any moral rights or similar rights you may have in your User Content, or agree not to enforce them against us.

5.4 Deletion & Retention

If you delete your User Content or your account, we will generally stop displaying that content to other users. However:

• Copies may persist for a limited time in backups or archives;
• Content may remain where it has been shared, re-used, or stored by other users (and they are responsible for removing their copies); and
• We may retain content as reasonably necessary for:
  • Legal obligations or law enforcement requests;
  • Resolving disputes, enforcing our agreements, or protecting our rights; or
  • Maintaining security and integrity of our systems.

We do not guarantee continued availability of any User Content and may remove or restrict it at any time as described below.

6. Acceptable Use & Community Rules

You agree that you will not use the App (or enable another to use the App) to:

Break the law

• Violate any applicable law, regulation, or court order.

Infringe rights

• Infringe or misappropriate any intellectual property, privacy, or publicity rights;
• Post or share content that you do not have the right to use.

Abuse or harass others

• Bully, harass, stalk, or threaten others;
• Promote or incite violence, self-harm, or dangerous activities;
• Post hateful or discriminatory content targeting protected characteristics (e.g., race, ethnicity, religion, gender, sexual orientation, disability).

Share harmful or inappropriate content

• Share content that is obscene, sexually explicit involving minors, or otherwise illegal;
• Post content that is intentionally false or misleading in a way that could cause harm.

Endanger minors

• Exploit, endanger, or attempt to contact minors in an inappropriate way.

Spam or misuse the App

• Send unsolicited or bulk communications, spam, or chain letters;
• Use bots, scripts, crawlers, or other automated methods to access the App, create accounts, or collect data without written permission;
• Manipulate engagement, reviews, or metrics (e.g., trading fake reviews, coordinated spam).

Tamper with security or operations

• Try to gain unauthorized access to the App, accounts, or systems;
• Interfere with or disrupt the App's operation or networks;
• Bypass or attempt to bypass any access controls, rate limits, or safety mechanisms.

Impersonation & misrepresentation

• Impersonate any person or entity, or falsely claim affiliation with any person or entity;
• Misrepresent the source of any content.

Live salons & real-time VR features

When hosting or participating in live salons or other real-time VR meetups, you further agree not to:

• Broadcast or otherwise share content that would violate these Terms or our policies if it were posted as non-live content;
• Secretly record or stream other users outside of the App, or capture/redistribute their audio or avatar activity, without any notice and any consent required by applicable law;
• Share another person's private information, likeness, or conversations from live salons where you do not have the necessary rights or permission;
• Use the App in VR in situations where your distraction or lack of awareness of your physical surroundings could reasonably cause harm (for example, while operating a vehicle or in an unsafe physical space);
• Intentionally invade another user's personal space in VR or use avatars in a way that is sexually explicit, aggressive, or otherwise harassing; or
• Use live salons primarily for spam, scams, or other deceptive or harmful behavior.

You are responsible for maintaining a safe physical environment while using VR, including ensuring you have adequate space and awareness of real-world obstacles and people around you.

Our Community Guidelines provide additional detail and are incorporated into these Terms by reference. Violations of those Guidelines can result in removal of content or account actions.

7. Moderation; Enforcement

We reserve the right—but not the obligation—to:

• Review, moderate, or monitor activity and content on the App;
• Remove, block, or restrict access to any User Content that we believe violates these Terms, our policies, or legal obligations;
• Restrict or disable certain features for your account; and/or
• Suspend or terminate your account.

We may also report potentially unlawful content or activity to law enforcement or other authorities and cooperate with their requests.

We are not responsible for, and do not endorse, User Content. Your interactions with other users are solely between you and them. We are not liable for disputes between users.

8. Advertising, Promotions & Branded Content

8.1 How Salonn Is Funded

You understand that Salonn may display:

• Ads, sponsored content, or promotions;
• Branded content or partnerships;
• Promotional messages or recommendations.

These may appear in or around salons, live salons/VR meetups, feeds, user content, or other parts of the App.

We may use information about your activity and interests to help make those promotions more relevant, as described in the Privacy Policy.

8.2 No Revenue Sharing (Unless We Agree Otherwise)

You acknowledge that:

• Salonn may generate value (including revenue, goodwill, or data insights) from your use of the Services; and
• Except under a separate written agreement signed by us, you have no right to share in the revenue or value we generate from ads, sponsorships, promotions, or other monetization.

If we introduce creator / salon monetization features, those will be governed by separate terms, and your participation will be optional.

8.3 Branded or Sponsored User Content

If you post content that promotes a product, service, or brand in exchange for compensation or other commercial benefit:

• You are responsible for complying with all applicable advertising and disclosure rules (e.g., FTC guidelines); and
• You may be required to use in-app disclosure tools or tags we provide.

9. Intellectual Property

9.1 Our IP

The App, including all software, design, text, graphics, logos, trademarks, and other content (excluding User Content) are owned by Salonn or our licensors and are protected by intellectual property laws.

Except as expressly allowed by these Terms, you may not:

• Use our trademarks, logos, or brand elements without prior written permission;
• Copy, distribute, or exploit any part of the App or its content.

9.2 Feedback & Suggestions

If you send us ideas, proposals, or suggestions about the App or our business ("Feedback"):

• You do so voluntarily and without expectation of compensation;
• We are free to use the Feedback without any obligation to you; and
• You grant us a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, and create derivative works based on the Feedback for any purpose.

We are not required to keep Feedback confidential.

10. Third-Party Services & Links

The App may include links to third-party sites, services, or content, or allow you to share content to or from third-party platforms.

You acknowledge that:

• We do not control and are not responsible for third-party services;
• Different terms and privacy policies may apply; and
• Your use of third-party services is at your own risk.

11. Copyright & DMCA Policy

We respect intellectual property rights and expect users to do the same.

If you believe content in the App infringes your copyright, you may send a notice under the Digital Millennium Copyright Act ("DMCA") to our designated agent with the following information:

• Your physical or electronic signature;
• Identification of the copyrighted work(s) you claim are infringed;
• Identification of the material you claim is infringing, and information sufficient for us to locate it in the App;
• Your contact information (address, phone number, email);
• A statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law; and
• A statement that the information in your notice is accurate and, under penalty of perjury, that you are the copyright owner or authorized to act on the owner's behalf.

Designated Copyright Agent for Salonn, Inc.:

• Name: DMCA Agent
• Address: 1300 South Blvd STE 36278 Charlotte, NC 28203
• Email: contact@getsalonn.com

We may remove or disable access to allegedly infringing content and, in appropriate circumstances, terminate accounts of repeat infringers.

Submitting a false or bad-faith notice may result in liability under applicable law.

12. Disclaimers

To the maximum extent permitted by law:

• The App and Services are provided "as is" and "as available";
• We do not warrant that the App will be uninterrupted, secure, or error-free;
• We do not guarantee that content (including User Content) will be accurate, complete, or available; and
• We disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not control how other users behave or what they post and are not responsible for their actions or content.

Live and real-time VR content. Portions of the Services, including live salons and other real-time VR features, involve User Content that is produced and shared in real time and that we do not review or approve before it becomes available. You may be exposed to content that is inaccurate, incomplete, offensive, or otherwise objectionable. Use of VR also carries inherent physical risks, including discomfort, motion sickness, disorientation, or collisions with objects or people in your physical environment. To the maximum extent permitted by law, we are not responsible for any harm or loss arising from your exposure to such content, your use of VR features, or your choice to join, host, or remain in any salon or real-time session.

You are responsible for any data charges or mobile fees incurred while using the App.

13. Limitation of Liability

To the fullest extent permitted by law:

Exclusion of Certain Damages

We will not be liable to you for any:

• Indirect, incidental, special, consequential, or punitive damages;
• Loss of profits, revenue, data, goodwill, or business opportunities; or
• Damages resulting from:
  • Your reliance on the App or any content;
  • Deletion or loss of your content or account;
  • Changes to or discontinuation of the Services; or
  • Unauthorized access to or use of your account.

Cap on Liability

Our total liability for all claims arising out of or related to the App or these Terms will not exceed the greater of:

• US $100; or
• The amount you paid to us for the App or Services in the 12 months before the event giving rise to the claim.

These limitations apply whether or not we have been advised of the possibility of such damages and even if a remedy fails of its essential purpose.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

14. Indemnification

You agree to indemnify, defend, and hold harmless Salonn, Inc., its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of the App or Services;
• Your User Content (including content and conduct in live salons and VR meetups);
• Your violation of these Terms or any applicable law; or
• Your violation of any third-party rights.

We may assume the exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with our defense.

15. Dispute Resolution; Arbitration; Class Action Waiver

15.1 Informal Resolution

Before bringing any formal legal claim, you agree to first contact us at contact@getsalonn.com and attempt to resolve the dispute informally. We will do the same. If the dispute is not resolved within 60 days after we receive your notice, either party may pursue arbitration as described below.

15.2 Agreement to Arbitrate

Except for the types of disputes described in Section 15.5, you and Salonn agree that any dispute, claim, or controversy arising out of or relating to these Terms or your use of the App (collectively, "Disputes") will be resolved by binding, individual arbitration and not in court.

The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.

15.3 Arbitration Rules & Forum

Arbitration will be conducted by JAMS under its applicable rules for consumer disputes. JAMS rules are available at www.jamsadr.com or by calling 800-352-5267.

Unless we agree otherwise:

• The arbitration will take place in the county where you reside;
• The arbitrator may conduct hearings remotely where appropriate; and
• The arbitrator's decision will be final and binding, and may be entered as a judgment in any court with jurisdiction.

15.4 Class / Collective Action Waiver

You and Salonn agree that:

• Disputes will be resolved only on an individual basis;
• You may not bring a claim as a plaintiff or class member in a class, consolidated, or representative action; and
• The arbitrator may not consolidate claims or otherwise preside over any form of a representative or class proceeding.

If a court decides that this class-action waiver is unenforceable as to a particular claim or request for relief, that claim or request will proceed in court, and the rest of this arbitration agreement will remain in effect.

15.5 Exceptions

You or we may still:

• Bring an individual claim in small claims court if it qualifies;
• Seek injunctive or other equitable relief in court to protect intellectual property rights or prevent unauthorized access or use of the Services.

15.6 30-Day Right to Opt Out

You may opt out of this arbitration agreement within 30 days of first accepting these Terms by sending a written notice to:

Salonn, Inc.
Attn: Arbitration Opt-Out
1300 South Blvd STE 36278 Charlotte, NC 28203
Email: contact@getsalonn.com

Your notice must include your name, address, and a clear statement that you do not wish to resolve Disputes with us through arbitration.

Opting out does not affect other provisions of these Terms.

15.7 One-Year Limit to Bring Claims

To the extent permitted by law, any claim you have arising out of or relating to the App or these Terms must be filed within one (1) year after the event giving rise to the claim. Otherwise, the claim is permanently barred.

16. Changes to the App & These Terms

We may change, suspend, or discontinue any part of the App or Services at any time.

We may also update these Terms from time to time. If we make material changes, we may provide notice, for example by:

• Updating the "Last updated" date;
• Displaying a notice in the App; or
• Sending an email if we have your contact information.

Your continued use of the App after changes become effective means you accept the updated Terms. If you do not agree, you must stop using the App and may request account deletion.

17. App Store Terms

If you download the App from an app store or distribution platform (e.g., Apple App Store or Google Play), you acknowledge that:

• The app store is not a party to these Terms;
• The app store is not responsible for maintenance or support of the App; and
• The app store and its affiliates are third-party beneficiaries of certain provisions of these Terms to the extent required by their policies.

For example, with respect to Apple:

• Your use of the App must comply with Apple's applicable terms;
• Apple is not responsible for any claims regarding the App (including product liability or legal compliance); and
• Apple may enforce these Terms against you as a third-party beneficiary where required.

18. Term & Termination

These Terms are effective until terminated by you or us.

You may stop using the App at any time and may request deletion of your account. We may:

• Suspend or terminate your access to the App; or
• Deactivate or delete your account,

at any time, including where we reasonably believe you violated these Terms, our policies, or applicable law, or if we discontinue the App.

Sections that by their nature should survive termination (including those concerning User Content licenses, IP, disclaimers, limitations of liability, indemnity, and dispute resolution) will continue to apply.

19. Miscellaneous

Governing Law. Except where preempted by federal law (including the Federal Arbitration Act), these Terms are governed by the laws of the State of Delaware, without regard to conflict of laws rules.

Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.

No Waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, sale of assets, or by operation of law.

Entire Agreement. These Terms (and any policies or additional terms we reference) are the entire agreement between you and us regarding the App and supersede prior agreements related to its subject matter.

20. Contact Information

If you have questions about these Terms or the App, you can contact us at:

Salonn, Inc.
1300 South Blvd STE 36278 Charlotte, NC 28203
Email: contact@getsalonn.com